Privacy Policy

(revision 09/08/2021)

Who we are:

DK Glovesheets Ltd, trading as DK Glovesheets.

Address: 25 High Street, Dormansland, Surrey, RH7 6PU, UK.

Phone Number: 01342 832689

Website: dkglovesheets.co.uk

The type of personal information we collect:

We currently collect and process the following information:

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you make a purchase on our website.
  • When you contact us using the contact form or by email.

We use the information that you have given us in order to fulfil your order or answer your queries.

We share required information with delivery companies such as Royal Mail and DHL in order to deliver your goods.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  1. Contractually required information necessary to process and fulfil your order.
  2. Your consent, in cases where you have signed up for a service/newsletter/account, or freely provided your details to us on a form or email. You are able to remove your consent at any time. You can do this by contacting orders@dkglovesheets.co.uk.

How we store your personal information:

Your information is securely stored on our servers.

We keep Names, Addresses, Email addresses and Phone Numbers relating to sales for min. 3 years for tax purposes. Emails / contact form submissions are held for as long as is necessary to provide the requested service.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at orders@dkglovesheets.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

email: orders@dkglovesheets.co.uk

Post: DK Glovesheets Ltd, 25 High Street, Dormansland, Surrey, RH7 6PU.

Phone: 01342 832689

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk